Exceptional Customer Care – Beyond Project Completion

At Landstruction, we believe that every home deserves dedicated aftercare, ensuring each site remains as high-quality and functional as the day it was completed. To achieve this, we have an experienced and attentive Customer Care Team, who are committed to looking after your needs well beyond project completion. Here’s an insight into the team members and the step-by-step service they provide.

Katie – Your First Point of Contact

Katie, our Customer Experience Coordinator, is the friendly first face of Landstruction’s customer care service. As soon as an enquiry comes in, Katie:

  • Responds to initial enquiries within 24 hours to ensure prompt attention to any arising issues.
  • Updates our customer care portal so that each job is accurately tracked from start to finish.
  • Liaises with your team to gather necessary details, ensuring clear communication from the outset.
  • Passes on enquiries to Milan, scheduling an inspection to assess the required work.
  • Sends regular updates through the customer care portal, providing real-time information on the status of each job.
  • Coordinates with vendors or your internal team to book the required works at a time convenient for all.

Katie’s role is crucial in maintaining a clear, streamlined process from initial contact to issue resolution.

Milan – Inspection and Quotation Specialist

With degree-level expertise, Milan leads the inspection process to provide comprehensive feedback and solutions. Once Katie has scheduled the initial site visit, Milan:

  • Conducts a detailed inspection of the reported issue, ensuring an accurate assessment.
  • Shares detailed feedback with the project team or client, ensuring all information remains confidential between the parties.
  • Develops a detailed quote tailored to the work needed, clearly outlining costs and solutions.
  • Schedules in the work, coordinating with our on-site team to meet the agreed timeline.

Milan’s professional, thorough approach ensures that every job is assessed carefully, with all details clearly communicated and recorded in our system.

The Team – Bringing Solutions to Life

Our skilled on-site team is responsible for carrying out the required work. Each team member is dedicated to delivering results that meet Landstruction’s high standards. During the work phase:

  • The team attends to the specific issue, ensuring all repairs or modifications are done to the client’s specifications and to the highest quality.
  • Works closely with Milan for updates, ensuring smooth and timely progress.
  • Provides a completion report to confirm when the work is finished, allowing Katie to update the client directly.

Our on-site team’s commitment to quality craftsmanship helps prevent recurring issues, ensuring long-lasting solutions.

What We Can Assist With

The types of aftercare work we typically undertake include:

  • Drainage Solutions: For waterlogged gardens, we install effective drainage systems to maintain healthy landscapes.
  • Fencing and Gates: Repairs for broken posts or jammed locks, keeping your perimeter secure and functional.
  • Hedging: Replacing underperforming hedges to ensure they grow as intended, enhancing the beauty and structure of your outdoor space.
  • Tree Maintenance: Replacement of trees that fail to thrive, maintaining a lush and healthy landscape.
  • Turf Care: Addressing any issues with turf that isn’t flourishing as expected, so you enjoy vibrant, green lawns.

Availability and Accessibility

Our customer care services are available Monday to Friday, with flexible scheduling to suit your needs. We contact clients to arrange appointments at a time that’s convenient, and if necessary, we can complete the work without the client needing to be present, as long as we have access to the required areas.

Our dedicated customer care portal keeps each job updated in real time, giving you easy access to track progress and stay informed at every stage.

At Landstruction, we don’t just complete projects; we build long-lasting relationships through outstanding aftercare, ensuring your investment is supported, maintained, and improved where needed.

For more information on how our Customer Care Team can support you, visit our website or contact us directly.