Customer Experience Coordinator

About the Role:

Are you passionate about delivering exceptional customer service and eager to dive into the dynamic world of landscaping? Landstruction is seeking a dedicated Customer Experience Coordinator to become a vital part of our team. As the first point of contact for our customers, you will play a key role in ensuring their enquiries are handled efficiently and professionally. You’ll also support our senior management team with a range of administrative duties, contributing to the smooth operation of our vibrant business.

This position is perfect for someone who wants to develop a broad skill set in a fast-paced environment, gaining valuable experience that will pave the way for future career growth.

• Customer Interaction: Handle incoming calls with a friendly and professional manner, ensuring customer satisfaction.
• Customer Aftersales Support Management: Oversee and manage all aftersales support cases, ensuring timely and effective resolution of customer issues. This includes:
  • Case Handling: Addressing customer concerns and queries post-purchase, providing solutions and ensuring a positive experience.
  • Portal Management: Regularly updating our in-house customer care portal with the latest information and status of support cases.
  • Communication: Coordinating with customers and internal teams to ensure smooth and efficient resolution of support cases. Maintain clear and consistent communication with customers, keeping them informed about the progress and resolution of their issues.

Administrative Support: Assist the Contracts management team, and senior management team with various tasks ensuring smooth operations

• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong organisational abilities

• Preferably, at least 3 years of administrative experience.

• Excellent problem-solving skills.
• Ability to learn quickly and adapt to new challenges.
• Strong communication skills, both written and verbal.
• Capable of juggling multiple tasks simultaneously.
• Self-motivated with a proactive approach to work.

• Full driver’s license with minimum 1 years’ experience

• At Landstruction, you are not just joining a company; you are becoming part of a team that values excellence, growth, and collaboration. We offer:
  • Career Progression: A chance to develop a broad set of skills within a supportive and growth-oriented environment.
  • Team Spirit: A positive workplace culture where everyone’s contributions are recognised and celebrated.
  • Competitive Compensation: A salary range between £24,000 – £28,000 per year, with additional benefits including:
    • Education and Training: Opportunities in partnership with local colleges and universities to further your professional development.
    • Annual Bonus: Recognising your hard work and contribution.
    • Employee Benefits Programme: Access to a range of benefits that support your well-being.
    • Company Events: Regular team-building and social events.
    • Pension: Secure your future with our pension scheme.

• 8 hour shift
• Monday to Friday

• Education and training in partnership with local colleges and universities
• Annual bonus
• Employee benefits programme
• Company social events
• Pension

• Preferably, at least 3 years of administrative experience.